Alice Fletcher

Alice Fletcher is a Treatment Coordinator at Harbor London. From a client’s first assessment onwards, she helps them and their families with the practical arrangements that treatment involves.

Much of her job is keeping people informed, so that Harbor’s team has the information it needs and clients know what has been arranged for them. To do this, she works closely with colleagues on both the clinical and operational sides.

Professional Background & Qualifications

Before joining Harbor, Alice worked in domiciliary care, supporting people in their own homes as well as their families. Earlier, she built a background in customer experience in the travel industry.

At Harbor, she acts as a link between clients, their families and the staff treating them. When a client or relative needs to speak to someone in particular, she puts them in touch, and she helps organise the practical side of their care.

Professional Experience

From day to day, Alice books appointments and sorts out treatment arrangements, along with anything else a client needs in practical terms. This helps ensure that, once a treatment plan is agreed, it can proceed without unnecessary delay.

As clients move from one stage of care to the next, she makes sure they and their families understand what comes next.

Approach to Care

Alice’s approach is practical, and clients can rely on her to respond quickly, explain things clearly and listen.

Her aim is to reduce the stress of treatment by ensuring that whatever a client needs to raise reaches the right person.