Toni Woolrych

Toni Woolrych is a Senior Treatment Coordinator at Harbor London. She supports clients and their families from the first assessment through admission and into treatment.

Behind the scenes, she organises treatment arrangements and makes sure everyone in Harbor’s team is working from the same plan.

For clients and families, she is a familiar point of contact who can explain what is happening at each stage and take care of the practical details.

Professional Background & Qualifications

Before joining Harbor, Toni worked in the prison service, where she managed a large caseload. Her work there centred on assessing and managing risk, and on planning for people’s release.

That role gave her a background in complex case management and in coordinating with several agencies at once. At Harbor, she draws on the same skills, working closely with the clinical and admissions teams, as well as the operations staff, to link up the different stages of a client’s treatment.

Professional Experience

As Senior Treatment Coordinator, Toni helps oversee the practical side of care. This includes booking appointments and arranging treatment, as well as sharing information between clients, families and the professionals involved.

Once a plan has been agreed, she helps put it into action. When practical problems arise, she addresses them and keeps the rest of the team informed.

Approach to Care

Toni is organised and pays close attention to detail. She is quick to respond when clients need something.

Her aim is to make treatment feel less daunting, so that clients and families know who to talk to and what comes next.