Paul Flynn joins Deloitte’s Luxury On Air podcast: rethinking “luxury” in premium mental healthcare
When the subject is mental healthcare, what truly defines “luxury”?
In the latest episode of Deloitte’s Luxury On Air podcast, Harbor CEO Paul Flynn speaks with Deloitte Switzerland’s Karine Szegedi about the changing nature of premium support services – and why many high-net-worth individuals are no longer looking for “luxury.”
At least, not in the conventional sense.
The discussion explores a broader shift taking place across premium industries: away from surface-level signalling, and toward highly personalised, outcome-oriented experiences built around trust, precision, and continuity.
Within mental healthcare specifically, this means moving beyond aesthetics alone and focusing instead on the quality of:
- Clinical thinking
- Discretion
- Responsiveness
- Coordinating care around lived realities
Throughout the conversation, Paul reflects on the pressures carried by high-performing individuals and families when visibility is high, demands are continuous, and the margin for deterioration is small.
In contexts like this, support must be more than “available.” It must be intelligently structured, deeply personalised, and capable of adapting around nuance and complexity.
This is the central idea that inspired us to create Harbor Helm: our invitation-only clinical service for individuals operating at the highest levels of responsibility.
Thank you to Deloitte and the Swiss Center for Luxury Research for hosting such a thoughtful and timely discussion.
